Frequently asked questions

Pricing depends on volume, current stock and the purchase price at the time, so we quote every order individually. Your request is therefore not an order, and certainly not a payment: we place your personalised quote in your dashboard and send you a notification about it. You accept the quote in that same dashboard.

In five steps. 1) You put your request list together in the catalogue and send it. 2) We place your personalised quote in your dashboard and notify you. 3) You accept the quote in your dashboard. 4) Only then do we place the purchase order with our contacts in China — we fund that purchase ourselves. 5) Once the goods have arrived in the Netherlands and we have checked them, we let you know; you collect them, check them yourself and pay on collection.

As a rule, no. We buy in against your accepted quote and carry that pre-financing ourselves until collection — which saves you working capital and purchasing risk. For a first order, an exceptionally large order, or where earlier arrangements were not honoured, we may ask for full or partial payment in advance. If that applies to your account you will see it in your dashboard and in the quote, so before you accept anything.

On collection, once the goods have arrived and you have been able to check them yourself. The invoice and the payment method are stated in your quote. If you opt for shipping instead of collection, payment before dispatch is set out in the quote.

Within 24 hours on business days. That applies to larger and mixed-lot requests too — our sourcing contacts in China confirm availability inside the same window.

That depends on the set, the volume and when we buy in. The expected lead time is stated in your quote; you follow the status of your order in your dashboard and we notify you as soon as the shipment is in and checked.

We buy factory-sealed product from our established contacts in China. Nothing is ever shipped from China straight to the customer: everything first arrives at Shiny Trading Company in the Netherlands, where we receive and check it. Collection from us is the standard; shipping within the Netherlands and the wider Europe region is available on request and is then quoted as a separate line item.

No. At collection you get the opportunity to check the goods yourself before you pay — that is the moment the condition is established. After that, sealed product is not taken back or exchanged. For orders shipped at your request, our arrangement for demonstrable transport damage in the Returns & Warranty policy applies.

Yes — everything is factory-sealed Simplified Chinese TCG product sourced directly from official distribution channels in China. We do not sell resealed, tampered or counterfeit product.

Yes. New Simplified Chinese sets release frequently — send us the set name in the notes on your request and we'll confirm availability and lead time.

For larger accounts, yes — mention it in the notes on your request and we'll put together a mixed-product pallet quote.